BBVA app not working, solutions to the problem

BBVA app not working, solutions to the problem


When you cannot access the BBVA app, your phone may be faulty or it may not be working properly, but you need to know how to distinguish what may be happening to the app.

Problems with the application

  • Technical failures: The app may be experiencing a temporary outage or malfunction. In this case, it is best to wait a few minutes and try to access it again later. You can also check the BBVA website or the bank’s social networks to see if there are any known incidents.
  • Pending update: You may need to update the app to the latest version available. To do this, go to the app store on your device and search for the BBVA app update.
  • Compatibility issues: Make sure your device meets the minimum system requirements to use the BBVA app. You can find this information on the BBVA website or in the app description in the app store.
  • Corrupted cache or data: The app’s cache or data may be corrupted, which can cause performance issues. In this case, you can try clearing the app’s cache or data from your phone’s settings.

Problems with your mobile

  • Internet connection: Make sure your device has an active and stable internet connection. You can try connecting to a different Wi-Fi network or using your mobile data.
  • Software problems: Your device may have a software problem that is causing the BBVA app to not work properly. In this case, you can try updating your device’s operating system to the latest version available.
  • Insufficient memory: If your device is low on memory, the BBVA app may not work properly. Close other apps you are not using to free up memory.

Problems with your account

  • Incorrect password: If you have entered an incorrect password, you will not be able to access the app. Make sure you are entering the correct password or reset it if you have forgotten it.
  • Blocked account: If your account has been blocked, you will not be able to access the app. You will need to contact BBVA to unblock your account.

Solutions to the BBVA app failure

If you have already checked everything, it is time to try all these solutions to try to fix the app:

Check that the access data is correct

Sometimes the error is due to human error, such as entering a invalid credentials. Please re-enter your login details and check at all times that they are correct. Your keyboard may not be working properly, you may have forgotten a number or it may not be working due to a mistake.

Also think if what happens is that You have changed your login details recently and they are others. If you have forgotten them and cannot recover them, you will have to contact your bank. In any case, to create your access code or get it back You only need to indicate your credit or debit card, ID or identification data and mobile phone number.

recover-password-if-you-have-forgotten-it

Just in case you are not entirely clear on how to request a new user or password to log in, you should keep in mind that BBVA itself can help you when carrying out this process. To contact them, if you are old school and prefer to call by phone, you can do so at 900 102 801where you will be assisted by the Customer Service. If you are good with social networks, you can access the Twitter account of BBVA Responds Spainwhere they can assist you perfectly via direct message.

Try it via the web

If you are unable to log in with your username and password or with your fingerprint if you have a compatible device. You can check your balance from the websitemake transfers, pay bills and much more. All you have to do is access the bank’s website, BBVA.es, to check if you can log in with the same credentials you used through the app.

If you can do it, it is clear that either you have entered the wrong key into the application, or there is a fault with it that you can fix in the ways we indicate below these lines. Yes, on the contrary, You can’t enter eitherit is most likely that the bank’s servers are experiencing some problem. In this case, you will have to wait for the company itself to fix it.

To get out of doubt, you can call 912 24 94 26which is available 24 hours a day, 7 days a week, so that a bank employee can tell you what is happening. They will be the ones who can tell you what is happening to the app, the website and how long it will take until they fix the fault or you can access their services again with your credentials.

Update the operating system and the app

There may be some pending update that you have not installed and your banking application has ceased to be supported with the one you have on your smartphone. Therefore, the best thing you can do is download it and keep your mobile updated at all times.

If the problem occurs after a recent installation, you may need to revert to a previous version until it is fixed. You should also update the app of your online banking because the version you have may be causing problems or is not compatible with your operating system. It is best to keep the automatic updates so that you always have the latest version available.

Use another device

If you have another device compatible with the BBVA app, you can try using it to access your account. The problem may be specific to your device and may work correctly on another device. To do this, download and install the BBVA app on the other device and log in with your username and password or with your fingerprint if you have a compatible device.

Clear app data

If it’s stuck in a process or it’s not working properly, what you can do is delete the data or cache of the app. This is very easy to do and it won’t make your bank details disappear, far from it. To do this, what you have to do is go to the settings of your mobile and follow these steps:

  1. Scroll to applications or manage applications
  2. Look for the BBVA app
  3. Press on it
  4. Confirm the option below Clean data
  5. Tap on Clear Cache or Delete all data
  6. Try to see if it works

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Please note that this will wipe your account data and will also wipe all the settings you have in the app. Therefore, once you log back into the app, you will have to start from scratch with all the settings to try to use the app without problems.

Delete it and reinstall it

Another check you can do, and it’s easier than you might think, is uninstall the app and reinstall it. It may work fine this way.

Although it usually works the other way around, you can try this way, as this deletes the browsing data and history through the app in one fell swoop, which can possibly completely eliminate all the problems that occur with it. If nothing fixes it, you will have to contact your bank to see what is going on.

Call BBVA

When everything fails and you do not know exactly where you should go, possibly the only option you can carry out is to contact your bank, because it may be due to an error for which We do not have the option to enterAnd if you are sure that the account is active and the data you are entering is correct, it may be due to other problems that depend on the entity itself.

It is not at all the most normal of all, but one of the possibilities that exists is that the bank may have blocked the account for whatever reason or even that you have pressed the button at some point and you do not realize it. In any case, providing your details to the BBVA bank and asking them to reactivate your account should be more than enough to stop having your access revoked.

If you are unable to contact the bank branch or customer service by calling, you should know that you can contact them by email. If you can access your account from the website, you may be able to open a chat with the support staff and they will guide you through a possible solution.

These are all the means of contact you have at your disposal to explain your problem with the app:

  • Telephone: call 912 24 94 26 (from Spain) or +34 91 224 94 26 (from abroad) and explain your problem.
  • Chat: Go to the BBVA website and click on the chat icon that appears in the lower right corner. Write your query and wait for an agent to assist you.
  • Social networks: send a private message to the official BBVA accounts on Twitter (@BBVAresponde_ES) or Facebook (@BBVAEspana) and explain your problem.

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